Course Changes & Cancellations

Education Cancellations

Any course cancellations must be made directly to the Education Co-ordinator by phone on 0800 505 385 or email

No refunds

No refunds are available unless the Education Co-ordinator receives direct notice (by phone or email) of the student cancellation no less than thirty (30) days prior to the course commencement date. Please note there will be a $50 administration charge / fee applicable upon process of any refund(s) for course cancellations.


In the event of a student being too ill to attend a course/event, a refund will only be available upon the student
providing a medical certificate from a qualified General Practitioner to the Education Co-ordinator within (7) days of the course completion.

Transfer of Course

Where a cancellation occurs without acceptable notice (outlined above), the Education Co-ordinator will endeavour to transfer the student(s) to the next available course date (if possible). Please note Haircare New Zealand does not guarantee or warrant in any way whatsoever that the same course will be offered or that a student placement will be available.

Education Course Changes

Haircare New Zealand reserves the right to postpone or cancel any course that doesn't reach the required number of participants.
In such case, Haircare New Zealand will give booked participants notice of the change and refund applicable course fees paid.