Credit Information Policy

  1. Purpose and Application

1.1          Haircare New Zealand Pty Ltd (ABN 5615807) trading as Haircare New Zeland (Haircare New Zealand) is bound by the Privacy Act 1993 (NZ) (as amended from time to time) (Privacy Act) and the Credit Reporting Privacy Code (CR Code) in relation to the way that Haircare New Zealand handles credit information.  The Privacy Act and CR Code regulate the manner in which Haircare New Zealand can handle certain types of credit information and how Haircare New Zealand must respond to requests to access and correct credit information.

1.2          Haircare New Zealand views any breach of privacy protection as serious, and will take appropriate action in such cases.

1.3          This Policy sets out Haircare New Zealand's credit information handling procedures and the rights and obligations that both you and Haircare New Zealand have in relation to your credit information.

1.4          This Policy applies to the extent that Haircare New Zealand is a credit provider for the purposes of the Privacy Act.  Haircare New Zealand's general information privacy policy is available here.  Haircare New Zealand's Terms and Conditions are available here.

  1. What is credit information?

2.1          Credit information is personal information that is related to credit that you have applied for or which has been provided to you such as your contact details, information about your credit accounts, and any default and payment information.

2.2          Credit eligibility information includes the credit information listed above, as well as:

(a)           information disclosed to Haircare New Zealand by a credit reporting body; and

(b)           information Haircare New Zealand derives about you from conducting its own analysis of information reported back to Haircare New Zealand by a credit reporting body.

2.3          Credit reporting information is information derived by a credit reporting body from your credit information, which may include an assessment of your credit worthiness and your eligibility for consumer credit.

  1. What kinds of credit information does Haircare New Zealand collect and how does Haircare New Zealand collect it?

3.1          Specific kinds of credit information and credit eligibility information that Haircare New Zealand collects and holds may include:

(a)           your identification information, including your name, date of birth, drivers licence details, postal and residential addresses, telephone and facsimile numbers, and email addresses;

(b)           information about your financial circumstances required to assess applications for credit, for example, your income, your expenses, your savings and assets and liabilities;

(c)           information about credit you might have;

(d)           specific financial information, including various account details and superannuation details;

(e)           details of enquiries made about you by other credit providers or insurers;

(f)            details of new arrangements to vary or refinance other consumer credit;

(g)           opinions from other credit providers as to whether you have committed serious credit infringements;

(h)           details about your credit worthiness, for example, other credit you might have or have applied for, information relating to court proceedings, and details from the National Personal Insolvency Index; and

(i)            information about your repayment history, and whether you have had any overdue payments or defaults.

3.2          Haircare New Zealand collects credit information and credit eligibility information about you if you apply for credit or give a guarantee.  Haircare New Zealand may collect credit information from you if you provide it to Haircare New Zealand in person, or if you complete an Application for Credit Account.

3.3          In the course of operating its business, Haircare New Zealand may also collect credit information from third parties such as:

(a)           credit reporting bodies, for example, a credit report;

(b)           other credit providers, for example, opinions about your credit worthiness;

(c)           public registers or other publicly available sources of information;

(d)           your personal representatives, which may include other financial advisors, an administrator, or a solicitor; and

(e)           Haircare New Zealand's service providers, contractors, suppliers or business partners.

3.4          If you choose not to give Haircare New Zealand any credit information that it requests from you, Haircare New Zealand may not be able to approve your application for credit, or provide you with any goods or services you have asked it to supply.

  1. Purposes for which Haircare New Zealand collects, holds, uses and discloses credit information

4.1          Haircare New Zealand will generally collect, hold, use and disclose credit information and credit eligibility information for the following purposes:

(a)           assessing an application for credit and determining your eligibility for credit;

(b)           assessing whether to accept an individual as a guarantor;

(c)           ongoing management of your Credit Account, including, where relevant, by providing you notice to avoid defaulting on your obligations;

(d)           internal management purposes directly related to the provision or management of credit;

(e)           collecting payments that are overdue in relation to commercial credit;

(f)            informing you about products or services that Haircare New Zealand thinks may be of interest to you, subject to complying with legal restrictions on using credit information and credit eligibility information for marketing purposes;

(g)           participating in an external dispute resolution scheme;

(h)           assisting Haircare New Zealand to collect any overdue payments; and/or

(i)            investigating whether an individual has or has attempted to fraudulently evade obligations in relation to consumer credit.

4.2          By providing Haircare New Zealand with your credit information, or by requesting credit from Haircare New Zealand, you consent to Haircare New Zealand collecting, holding, using and disclosing your credit information and credit eligibility information for the above purposes.

4.3          You can opt out of receiving marketing materials from Haircare New Zealand by contacting Haircare New Zealand's Privacy Officer.  You may also opt out of your credit information being used by credit reporting bodies to pre-screen for direct marketing purposes.

4.4          Haircare New Zealand may also use or disclose credit information where Haircare New Zealand is authorised or required by law to do so.

4.5          The types of third parties to whom Haircare New Zealand may disclose your credit information and credit eligibility information include, but are not limited to:

(a)           Haircare New Zealand's related bodies corporate;

(b)           Haircare New Zealand's contractors and service providers, for example, persons who process applications for credit or manage the credit Haircare New Zealand provides, or technical or support services;

(c)           Haircare New Zealand's suppliers, for example, insurers;

(d)           professional advisors, for example, legal advisors;

(e)           representatives who sell Haircare New Zealand's products and services on its behalf;

(f)            other financial institutions, including credit providers;

(g)           other credit providers if Haircare New Zealand is acting as agent for that credit provider or otherwise, with your consent;

(h)           potential guarantors;

(i)            credit reporting bodies; and

(j)            debt collection agencies.

4.6          Haircare New Zealand holds all applicable types of credit information as physical records, records on Haircare New Zealand's servers, and in some cases, records on third party servers, which may be located overseas.

4.7          Haircare New Zealand takes active steps to hold all hard copy and electronic records of personal information in a secure manner to ensure that they are protected from misuse, interference and loss, and unauthorised access, modification or disclosure.

4.8          Haircare New Zealand has procedures in place to destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

  1. Notifications

5.1          When Haircare New Zealand collects credit information from you, it  will take reasonable steps to notify you or ensure that you are otherwise aware of:

(a)           the fact that Haircare New Zealand has collected your credit information, and whether that collection is required or authorised by law;

(b)           the purposes of collection;

(c)           the consequences if credit information is not collected (such as if this will affect Haircare New Zealand's ability to provide products or services to you);

(d)           the usual situations in which we disclose credit information of the kind collected;

(e)           information about this Policy, in particular how it contains information about accessing and correcting the credit eligibility information held by Haircare New Zealand, and Haircare New Zealand's complaint procedures; and

(f)            whether Haircare New Zealand is likely to disclose credit information or credit eligibility information to entities that do not have a New Zealand link, and the relevant countries in which such entities are located.

5.2          Some of the above information is included in this Policy.

  1. Cross border disclosures of information

6.1          As at the date of this Policy, Haircare New Zealand is not likely to disclose credit information or credit eligibility information to any overseas entities that do not have a New Zealand link.

6.2          If in future Haircare New Zealand proposes to disclose credit information or credit eligibility information to such entities, it will do so in compliance with the requirements of the Privacy Act.

  1. Credit Reporting Bodies

7.1          Haircare New Zealand may provide your credit information to, or collect your credit reporting information from, a credit reporting body.  As at the date of this Policy, thecredit reporting body that Haircare New Zealand deals with is Dun & Bradstreet. The contact details for Dun & Bradstreet are set out below:


Address:           Level 3/1 Queen St, Auckland 1010, New Zealand Mail:                 PO Box 9589 Newmarket Auckland 1031
Telephone:        (09) 359 8000
Facsimile:         (09) 309 2050

7.2          Please note that the credit reporting body may include the information in reports provided to other credit providers to assist them to assess your credit worthiness.  Further, if you fail to meet your payment obligations in relation to consumer creditor you commit a serious credit infringement, Haircare New Zealand may be entitled to disclose this to the credit reporting body.

7.3          You are entitled to request directly from the credit reporting body:

(a)           the credit reporting body's credit information management policy;

(b)           that it not use your credit informationfor the purposes of pre-screening of direct marketing by another credit provider; and

(c)           that it not to use or disclose your credit information, if you believe on reasonable grounds that you have been, or is likely to be, a victim of fraud.

  1. How can you access and correct your information?

8.1          You have a right to request access to your credit information and credit eligibility information and to request its correction if it is out of date or incorrect.  You may do so at any time by sending a written request to Haircare New Zealand's Privacy Officer using the contact details set out at the end of this Policy.

8.2          You do not need to provide a reason for your request for access to your credit information and credit eligibility information.  Haircare New Zealand may charge a small fee for providing access to information if it requires a significant amount of time to locate or collect your information or to present it in an appropriate form.

8.3          Haircare New Zealand will respond to all requests for access to or correction of credit information and credit eligibility information within 30 days of the request.

8.4          Please note there may be circumstances in which Haircare New Zealand cannot provide you with access to your information, such as where the requested access will have an unreasonable impact upon the privacy of others or where Haircare New Zealand is required by law to withhold the information.  If Haircare New Zealand is unable to provide you with access to your information, or make the amendments which you have requested, Haircare New Zealand will provide you with reasons for this decision.

  1. Enquiries and complaints

9.1          If you have a question about this Policy or you believe that Haircare New Zealand has not complied with the Privacy Act or the CR Code, please direct your concerns/query to Haircare New Zealand's Privacy Officer using the contact details set out at the end of this Policy.

9.2          Haircare New Zealand takes all complaints seriously.  As soon as possible after receiving your complaint, Haircare New Zealand will provide you with a written notice acknowledging your complaint, and setting out how it will deal with your complaint.  Haircare New Zealand will make a final decision in respect of your complaint within 30 days from the date of your complaint, or as otherwise agreed with you.

9.3          If you are dissatisfied with the handling of your complaint, you may contact the Office of the New Zeland Privacy Commissioner:

PO Box 10-094
The Terrace
Wellington 6143
Telephone: 04-474 7590 (Wellington)
Telephone: 09-302 8680 (Auckland)

9.4          See for further information.

  1. General

This Policy reflects Haircare New Zealand's Credit Information Management Policy as at 1/3/2015 and replaces all previous Credit Information Management Policies.  Haircare New Zealand will review this Policy from time to time, and incorporate amendments in the updated Policy.  The amended Policy will be published on this website.

  1. Privacy Officer

Haircare New Zealand's Privacy Officer can be contacted as follows:

Privacy Officer
PO Box 6084,
Wellesley St,
Auckland 1141

Phone: 0800 505 385